OneApp Queue Management Logo
Smart Customer Flow Solutions

Stop Losing Customers to Long Waits

OneApp QMS eliminates queues, reduces wait times by 60%, and boosts NPS by 18 points. The intelligent, cloud-based queue management system trusted by hospitals, government offices, and financial institutions worldwide.

60%
Reduced Wait Times
+18
NPS Increase
5 Days
Average Setup
24/7
Support Included
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Overview

What is OneApp?

Smart queue and appointment management, unified.

OneApp is a smart, cloud-based queue and appointment management system, designed to handle both walk-in customers and scheduled appointments across multiple locations and service types.

It supports kiosks, QR scanning, mobile bookings, digital tokens, counter display, real time analytics and extends into feedback loops and digital signage integration.

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Appointments

QR Tokens

Mobile Booking

Analytics

Multi-Site

Integration

Feedback

Real Time

Staff Management

Security

Scheduling

Data Sync

Product Preview

Experience OneApp in Action

Experience the unified OneApp dashboard with real time queue management, appointment scheduling, token tracking, analytics, and comprehensive customer flow insights, all accessible from a single, intuitive interface

OneApp Queue Management dashboard interface showing queue management, appointment scheduling, token tracking, analytics, and customer flow insights
Features

Key Features

Comprehensive queue management capabilities designed for modern service environments

Online Appointment & Booking

Customers can book via web/mobile, receive confirmation & reminders (SMS/email).

Walk-in Tokens & Kiosks

Transform devices into kiosks or QR-code entry for walk-in queues.

Counter/Staff Interface & Display

Staff can call tokens via desktop/mobile; customers see status on displays or mobile.

Real Time Analytics and Reporting

Monitor average wait times, service durations, customer counts, feedback and more.

Digital Token, Mobile Notifications

Customers receive updates about their queue status remotely.

Multi-location & Multi-service Support

Manage multiple branches/units from one system, with centralized dashboard.

Integration & Customisation

Through APIs, you can link OneApp to existing CRM/ERP systems, digital signage, feedback loops.

Light-hardware Requirements

Works with standard browsers, minimal hardware, suitable for kiosks, displays, tablets.

Application Ecosystem

A unified suite of applications designed for customers, staff, and administrators

Kiosk App

Self-service kiosk application for customers to take tickets and book appointments independently.

Ticket generation
Appointment booking

Available Platforms

WindowsAndroidLinuxWeb

Walk-in App

Streamlined Entry: Enables walk-in customers to obtain tokens via kiosk or QR code scan. Instant confirmation via SMS, push notifications, or printed tokens.

Available Platforms

WindowsAndroidWeb

Display Status App

Real Time Visibility: Displays live token status across departments. Accessible via waiting-area screens or customers' mobile devices for complete transparency.

Real time token display
Multi-device access

Available Platforms

WindowsAndroidLinuxWeb

Custom Customer App

Unified Experience: Customers can book appointments, submit feedback, and receive reminders. A single-window solution for all your organisation's services.

Available Platforms

iOSAndroidWeb

Counter App

Staff application for service counters to call tokens and manage customer flow efficiently.

Token calling
Service management

Available Platforms

WindowsAndroidLinuxWeb

Admin App

Comprehensive Analytics: Call tickets, view real time reports on organisation, location, service, and agent performance. Monitor operations across custom time-frames.

Available Platforms

WindowsAndroidWeb

Hardware Requirements

While QMS is cloud-based, it supports essential hardware components for physical-location operations

Touch-Screen Kiosks

Recommended for walk-in token issuance.

Android TV

Used for display screens in waiting-areas.

Android Tablet

Optional hardware for kiosk or display-screen configuration.

Printer

Optional thermal printers for token printing.

"Proactive engagement with every aspect of the customer journey is essential for exceptional service. QMS continuously alerts your officers to ensure optimal service delivery at all times."

Core Modules

OneAppModules

Comprehensive modules designed to handle every aspect of queue and appointment management

Services

Manage and configure all service types and offerings

Counters

Configure service counters and staff assignments

Departments

Organize services by departments and locations

Department Services

Department-wise service configuration and management

Check-in

Customer check-in and token generation system

Tokens

Digital token management and tracking

Appointments

Schedule and manage customer appointments

Call

Staff interface for calling and serving customers

Confirmations

Appointment confirmations and notifications

Dashboard

Real time analytics and performance metrics

Reports

Comprehensive reporting and analytics

Users

User management and role assignments

Why Choose Us

Why Organisations Choose OneApp QMS

An intelligent, cloud-based solution that seamlessly manages customer flow across diverse industries—from busy hospitals to high-traffic government offices.

AI-Powered Intelligence

Leverages real time data analytics and machine learning to optimise customer flow, predict wait times, and automatically route customers to reduce wait times by up to 60%.

Zero Learning Curve

Intuitive interface ensures staff can start using QMS within minutes. Easy implementation, seamless customisation, and quick onboarding—typically deployed in 5 days or less.

Integrated Feedback Loop

Built-in feedback system captures customer satisfaction in real time. Address issues immediately, prevent churn, and turn customers into promoters—all within the same platform.

Real-Time Analytics Dashboard

Comprehensive analytics enable data-driven decisions. Track wait times, service efficiency, customer satisfaction, and staff performance—all in real time from one powerful dashboard.

Customer Flow Management

Three Powerful Ways to Manage Customer Flow

Comprehensive coverage for every customer scenario—from walk-ins to advance bookings—ensuring smooth transitions from inquiry to service delivery.

Walk-In Management

Kiosk / QR Code

How it works: Customers obtain tokens via touch-screen kiosk or QR code scan at the entrance.

Customer Notifications

SMS Email Push

Instant confirmation and real time status updates

Remote Appointment Booking

Website / Mobile App

How it works: Seamlessly integrates with your existing website or mobile app for convenient advance booking.

Customer Notifications

Push Notifications Email Reminders

Automated booking confirmation and appointment reminders

Officer Serving Interface

Mobile / Desktop Widget

How it works: Officers call customers using dedicated applications (mobile or desktop widget).

Customer Notifications

Display Screens Web App Mobile App

Multi-channel notifications for complete visibility

Workflow

How OneApp Works

A simple, streamlined process that transforms customer flow management

1
1A

Remote Appointments

Customers book appointments remotely via your website, mobile app, or OneApp, with optional initial feedback collection. Reduce no-shows with automated reminders.

1B

Walk-In Service

Walk-in customers obtain tokens via kiosk or QR code scan, receiving instant confirmation via SMS, email, or push notifications. No app download required.

2

Officer Interface

Service officers call customers via mobile or desktop application, ensuring personalised and efficient service delivery. Streamlined workflow increases productivity by 40%.

3
3A

Display Screens

Real time token status displayed on large screens in waiting areas for clear visibility. Reduces customer anxiety and improves experience.

3B

Mobile Status Updates

Customers receive real time token status updates directly on their personal mobile devices. Wait comfortably, get notified when it's your turn.

4

Admin Dashboard

Comprehensive analytics dashboard with real time monitoring of staff performance, customer satisfaction, and operational metrics. Make data-driven decisions instantly.

Industries

Perfect Solutions for High-Traffic Industries

Trusted by leading organisations across diverse sectors

Healthcare Sector

Ideal for hospitals, polyclinics, and medical laboratories managing high patient volumes across multiple locations. OneApp delivers comprehensive solutions including QMS, feedback systems, and integrated healthcare management tools that reduce patient wait times and improve satisfaction.

Public Sector

Designed to help governments serve citizens efficiently. QMS delivers exceptional citizen journey experiences for post-offices, immigration/passport offices, DMV services, and other government facilities. Transform citizen satisfaction and reduce processing times.

Financial Sector

Delivers exceptional customer journey experiences for banking and financial institutions. QMS is easily configurable for all financial organisations, from local cooperative banks to multinational financial institutions. Reduce branch wait-times and improve customer retention.

Telecom & Retail

Perfect for managing customer flow in busy telecom stores, retail shops, and restaurant counters. Enhanced with add-on services like customer feedback systems for complete customer experience management. Increase sales and reduce abandoned queues.

Benefits

Benefits to Your Business

Measurable improvements that drive customer satisfaction and operational efficiency

Reduced Wait Times & Better Flow

Customers spend less time standing in queues. Reports show queue management systems can reduce wait times by 50%+ and complaints by up to 97%.

Higher Customer Satisfaction & Loyalty

Faster, smoother service improves experience and retention.

Efficient Resource Use

Analytics help optimise staff allocation, identify bottlenecks, improve throughput.

Scalability Across Sites

One system for multi-location operations.

Improved Brand & Service Perception

A modern queueing system signals strong customer service and professionalism.

Testimonials

What Our Clients Say

Real feedback from healthcare and service organizations using OneApp

"With OneApp we have had a considerable amount of increase in patient satisfaction attributed to shorter wait times. We have fundamentally changed how we deliver care. OneApp is a game changer!
D
Dr. Muhammed Musthafa
Chairman
Metromed International Cardiac Centre
"OneApp provided an efficient custom solution for our very unique processes. By OneApp we literally improved how we manage our day care centre.
V
Ved Narayanan
IT Head
MVR Cancer Centre (one of the biggest exclusive cancer research institutes in South Asia)
"We always have been striving to be the biggest diagnostic centre in our region. Team OneApp has been assisting us on different verticals to achieve our goals.
D
Dr. Ranan Polus
Director
Medya Diagnostic Centre, Erbil, Iraq
"Our hospital has been subscribing OneApp for the last two years. We trust their ability to provide efficient solutions related customer flow management.
S
Shiraz Dadar
IT Head
M.P. Shah Hospital, Nairobi, Kenya
Trusted By

Our Clients

Trusted by leading organisations across healthcare, government, and financial sectors

Mp Shah Hospital
Kdch
Mmc
Malabar Hospital
Medya Logo
Marie Stopes Kenya
Client 01
Client 02
FAQ

Frequently Asked Questions

Everything you need to know about OneApp Queue Management

Can OneApp handle both appointments and walk-in customers?

Yes, OneApp supports online bookings and on-site token-based walk-in management seamlessly.

Is hardware required for kiosks or displays?

Minimal hardware is needed, standard tablets/kiosks, displays or even QR-code scanning via mobile can be used.

Can the system be customised and integrated?

Yes, OneApp supports APIs, custom modules, integration with your existing software and multi-location deployment.

What reporting capabilities are available?

You get dashboards with real time data on wait times, service times, customer feedback, staff performance across services and locations.

How long does it take to deploy?

Deployment time varies with scope, but the cloud-based and minimal hardware nature means many organisations can go live quickly.

What support is available?

OneApp online supports and services are available round the clock (24/7) in all locations to ensure your system runs smoothly.

Can OneApp work across multiple locations?

Yes, OneApp is designed for multi-site operations with centralized dashboard management, making it perfect for organizations with multiple branches or units.

What industries does OneApp serve?

OneApp serves healthcare, government/public services, retail, banking & financial services, and many other service-oriented industries.

Ready to Eliminate Long Waits Forever?

Join hundreds of organisations already using OneApp QMS to reduce wait times by 60%, boost NPS by 18 points, and transform customer experience. Start your 14-day free trial—completely free, no commitment required.

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